Return Policy Overview
At Myd Money Bill Payment, we strive to ensure your satisfaction with every purchase. This Return Policy outlines the terms and conditions under which you may return or exchange products purchased through our Platform.
⏰ Important Timeline: We offer refund/exchange within the first 1 day from the date of your purchase.
If 1 day has passed since your purchase, you will not be offered a return, exchange, or refund of any kind.
Eligibility Criteria for Returns/Exchanges
In order to become eligible for a return or an exchange, your purchased item must meet the following conditions:
Unused Condition: The purchased item should be unused and in the same condition as you received it.
Original Packaging: The item must have original packaging, tags, and labels intact.
Sale Items: If the item was purchased on sale, then the item may not be eligible for return/exchange.
ℹ️ Defective or Damaged Items:
Only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
Exempt Categories
You agree that there may be certain categories of products/items that are exempted from returns or refunds.
⚠️ Non-Returnable Items:
Such categories of products would be identified to you at the time of purchase. Please carefully review the return eligibility before completing your purchase.
Common non-returnable categories may include:
- Perishable items (flowers, eatables)
- Personal care items
- Digital products or downloads
- Items marked as "Final Sale" or "Non-Returnable"
- Customized or personalized items
Return/Exchange Process
For accepted exchange/return requests, once your returned product/item is received and inspected by us, we will send you an email to notify you about receipt of the returned/exchanged product.
If the same has been approved after the quality check at our end, your request (i.e., return/exchange) will be processed in accordance with our policies.
Submit Return Request
Contact customer service within 1 day of purchase with order details
Return Authorization
Receive return authorization and shipping instructions from our team
Ship the Item
Pack the item securely in original packaging and ship as per instructions
Item Inspection
We receive and inspect the item for eligibility and quality check
Email Notification
Receive email confirmation about receipt and inspection results
Processing
If approved, your return/exchange is processed as per our policies
Quality Check and Approval
All returned items undergo a thorough quality check at our facility. The inspection includes verification of:
- Item condition (unused, no signs of wear)
- Original packaging integrity
- All accessories and documentation included
- Product tags and labels intact
- No damage or defects caused by customer use
📧 Email Notification: You will receive an email update at each stage of the return process, including:
- Receipt confirmation of returned item
- Quality check results
- Approval or rejection status
- Processing timeline (if approved)
Important Notes
Please Note:
- Return/exchange requests must be initiated within 1 day of purchase
- Items purchased on sale may not be eligible for return/exchange
- Return shipping costs may apply unless the item is defective/damaged
- Refunds are processed after quality check approval
- Original payment method will be used for refund processing
- Certain product categories are non-returnable (identified at purchase)
- We reserve the right to refuse returns that don't meet eligibility criteria
How to Initiate a Return
To initiate a return or exchange request, please follow these steps:
- Contact Customer Service: Reach out to our customer service team within 1 day of purchase
- Provide Order Details: Share your order number, product details, and reason for return
- Receive Authorization: Wait for return authorization and instructions from our team
- Pack Securely: Pack the item in original packaging with all accessories
- Ship the Item: Send the item as per provided instructions
- Track Status: Monitor your return status via email updates
Need Help with Returns?
Contact our customer service team to initiate a return or exchange request within 1 day of purchase.
Dist Kalaburagi, Karnataka
PIN 585306
9:00 AM - 6:00 PM